THE PRODUCT

One console for remote support, scripts and audit.

HD Atlas (HelpDesk Management Console) brings remote sessions, Script Runner, Quick Operations, RBAC and central audit into one place, so support stays fast and accountable.

One connected workspaceIllustration
Concept illustration of endpoint devices connected to a central support console, optional AI assistance and an audit record.
Agent Console Central audit
Concept illustration of the workflow.

Remote sessions

Connect to user machines and resolve issues in context. Session start, scope and actions are recorded.

Script Runner

Run approved scripts on demand. Technicians see what will run before it runs; results and exit codes are logged.

Quick Operations

Repeatable fixes for common problems, available only to roles that are allowed to use them.

Role-based access

Define roles and scopes. Separate technicians, senior technicians and managers.

Central audit

Review activity by user, machine and time. Export for your own review process.

Deployment, requirements and versions

Before installation, confirm supported Windows versions, .NET/runtime, network ports, connectivity and deployment requirements for your environment.

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CHOOSE YOUR EDITION

Products

Compare Standard, Pro and Plus

HOW IT CONNECTS

HD Atlas architecture

The Agent runs on endpoints and connects to the technician Console. An optional AI provider receives configured error text after customer consent. Provider secrets stay in SecureStore on the technician machine.

  1. Agent
  2. Console
  3. AI provider

AI Assist approval flow

  1. Error text
  2. Analyze
  3. Suggestion
  4. Approve
  5. Run
  6. Audit

A configured error excerpt can pass from the Console to the chosen provider, with customer consent. Exact fields, retention, provider behavior and local deployment details must be confirmed for each environment.

Confirm the exact transmitted fields, supported providers and provider-side retention. No continuous screen-streaming or additional data-handling guarantees are asserted here.

Keep your team in control.

Tell us about your team. We'll arrange a short call and a live demo.

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